Frequently Asked Questions
What is hosted CiviCRM?
Hosted CiviCRM (Software as a Service (SaaS) CiviCRM) is an online version of CiviCRM deployed and managed on a remote server. It’s accessed remotely via a web browser. Users log into the system on an on-demand basis without any additional installation, maintenance or upgrade efforts. The service provider maintains the system.
How secure is hosted CiviCRM?
Hosting solution brought to you by myCiviHosting supports extended security measures to protect your data against SSL and DDoS attacks. SLL encryption algorithms and firewall solution secure all interactions between web browser and server. As our servers are located in EU we pursue a cooperation model that is GDPR compliant and grounded on SLA guarantees.
How do I get started?
Follow these steps to start benefiting from hosted CiviCRM:
-register and agree to our Terms of Service
-subscribe for the package that best fits your organizational needs or select a free 14-day trial package
-fill in the required info to have CiviCRM configured
Once the account is approved and payment confirmed we send you login credentials to your CiviCRM. You can access your account information in User Area through the client login here on our site.
How long does it take to set up and configure CiviCRM server?
Typically, the setup and configuration process won’t take more than few minutes.
Will I have unrestricted access to my CiviCRM data 24/7?
You’ll have unlimited access to CiviCRM with full admin rights to the administrative (Settings) areas used for configuring features, enabling/disabling extensions, managing users and distributing permissions.
What type of support do you provide?
We provide full support for hosted CiviCRM, from installation and daily backups to regular version updates, continuous monitoring, guidance and supervision. Full support implies your CiviCRM is fully functional and available online 24/7. Custom package extends myCiviCRM Hosting service for specific customer needs. On all our packages we offer 9am – 6pm CET email support, time and mode can be arranged separately. For all support related inquiries please email firstname.lastname@example.org.
What if I need more server space?
You can always add more server space by upgrading your subscription. To add more server space, select the package that best fits your organizational needs. You can do it from your profile page by clicking Managing subscription button or Packages page on our website. There are no upgrade charges, you only pay for a difference to more expensive package
Can I up/downgrade my hosting package at any time?
When demands on resources change you may upgrade or downgrade your package by managing subscriptions in your profile. There are no upgrade charges, you only pay for a difference to more expensive package. Note that when you downgrade in the middle of the month no refund will be given. We do not prorate the monthly fee.
What type of email service do you provide?
We set up and configure SMTP service for managing your email
Сan I cancel my subscription at any time?
Subscriptions on Basic and Advanced Packages are monthly and can be cancelled whenever you want. Remove an instance from your account and your subscription for that particular CiviCRM server will be annulled not affecting your other instances. Also you can cancel by emailing us. Terms on custom package are negotiated separately. Note that when you cancel in the middle of the month no refund will be given. We do not prorate the monthly fee
Can I migrate data from old CRM or transfer my domain name to your servers?
Yes, you may request data migration or domain transfer. Our team will help you with transfer
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